Healthwatch Leeds work to gather the views of people about their experiences of health and social care services and they use this feedback to influence future service provision.
We are delighted that Healthwatch have agreed to undertake research with some of the people who use our service and family carers. They are attending some customer and family carer meetings in order to explore further the areas which indicated a slightly lower satisfaction level than previously on our own surveys undertaken and the end of last year and the beginning of this.
We think this independent research will provide us with an invaluable perspective on what further actions we can take to improve our service.
Family carers can complete the Healthwatch survey online by following the link below: